frequently asked questions

You have the ability to accept or decline cookies. Most Web Browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies, or receive a warning before a cookie is stored, if you prefer. Please refer to your Internet Browser’s instructions or help screen to learn more about these functions. If you choose to decline cookies, you may not be able to fully experience the interactive features of this Site or any other web sites that you visit. Cookies allow us to keep track of your visits to our website. For further details, see our Cookie Policy.

Please remember that if you choose ‘Prompt before accepting cookies’ or ‘Entry prompt’, you will need to confirm this process every time a website tries to send a cookie – irrespective of whether the cookies are activated or need to be activated. In order to register you will need to answer ‘YES’ to the question on whether you would like to accept a cookie from the website.

Check whether you are using an older browser. There could be problems loading or processing your data if you are not using Internet Explorer version 5.5 or higher, (or a similar browser). If your computer is in your place of work we recommend that you ask your system administrator for assistance. The configuration of your workstation may be preventing you from logging on in the usual way.

To activate cookies please proceed as follows:

For Internet Explorer users:

First, if you are unsure, check which version of Internet Explorer you are using. To do this:

• Open Internet Explorer.
• Click on the Help heading in the toolbar.
• Click on About Internet Explorer.
• The box that comes up will provide information on which version you are using.

Internet Explorer Versions 6 and 7

• Click on the Tools heading in the toolbar and choose Internet Options.
• Click on the ‘Privacy’ tab. You will see a slider showing your default privacy settings for Internet sites you access.
  1. If the slider is set to ‘Block All Cookies’ you will not be able to fully access this web site. Move the slider to ‘Medium High’ or lower
  2. If the slider is set to ‘Medium High’ ‘Medium’ ‘Low’ or ‘Accept All Cookies,’ you will be able to fully access this web site. Click on ‘OK’ to close Internet Options
  3. If the slider is set to ‘High’ you will not be able to access this web site without changing cookie handling. Move the slider to ‘Medium High’ or lower
• If you do not wish to move the slider to ‘Medium High’ or lower, you must override default cookie handling for this web site:
  1. Click on the ‘Edit’ button. A window called ‘Per Site Privacy Actions’ will appear
  2. Type in the address of this web site (you can see it in the Address box in the toolbar) and click on ‘Allow’ in the box below. You should now see an entry for this site with the setting ‘Always Allow’
  3. Click on ‘OK’ to close this window

Internet Explorer Version 5.5

• Click on the Tools heading in the toolbar
• Click on Internet Options
• Click on the Security tab
• Click on the Custom Level button
• Scroll down to the Cookies section
• Under the Allow Per-Session Cookies heading, select Enable
• Click on OK
• Click on OK again

For Netscape Navigator and Netscape Communicator users:

• Click Help on the menu bar at the top
• Select About Netscape or About Navigator
• A local Web page will be displayed containing version information

Netscape Versions 7.1

• Click on ‘Edit’ in the toolbar and choose ‘Preferences’
• Click on ‘Privacy and Security’ and choose ‘Cookies’
• Make sure that either ‘Enable cookies for the originating web site only’ OR ‘Enable all cookies’ is selected
• Click on OK