frequently asked questions

If you are trying to access the site from a computer not located in your home, a network administrator may have restrictions in place that limit what sites you can visit. If this is the case, contact the network administrator for assistance.

Cookies must be enabled in your browser.

Please make sure that you have activated the cookies in your web browser and that you are still logged on. You can find further details on this under Information on using cookies. To protect your confidential data, you will automatically be logged off the my tool / my plan website after a certain time without activity. We also recommend that you refresh pages before using links.

If you find a disconnected link, please inform the alli Customer Relations Team.

Some pages on the site will not print out properly using some browsers or some printers. Unfortunately, there are too many different permutations to prevent this from happening. Where possible printer friendly pages have been provided.

The site has been designed for users with a monitor with a minimum size of 1024*768 as this is the most popular size. Some users who have smaller sizes may see additional scroll bars.

The alli website uses both Flash and javascript to enhance the experience. If you don’t have flash it can be downloaded for free from the www.macromedia.com website. If you are unable to use Flash then use the provided non-flash version where appropriate.

The alli website uses both Flash and javascript to enhance the experience. If you don’t have javascript turned on within your browser, then you will not be able to fully use the alli website and its features.

A PDF (Portable Document Format) is a file that can be read by a free program available from www.adobe.com.